![]() Susskind recommends that instead of seeking to resolve a values-based dispute, we aim to move beyond demonization toward mutual understanding and respect through dialogue. Parties can feel so strongly about standing by their values that they reject trades that would satisfy other interests they might have. Although discussion of politics and religion is often taboo in organizations, disputes about values can arise in the context of work decisions and policies, such as whether to implement an affirmative action program or whether to take on a client with ties to a corrupt government.Īccording to MIT professor Lawrence Susskind, disputes involving values tend to heighten defensiveness, distrust, and alienation. The last of our three types of conflict, value conflict, can arise from fundamental differences in identities and values, which can include differences in politics, religion, ethics, norms, and other deeply held beliefs. If the conflict persists or worsens, enlist the help of a manager in resolving your differences. ![]() When you demonstrate empathy and interest, he or she is likely to reciprocate. Resist the urge to argue or defend your position. If you feel comfortable, bring up the source of the tension and focus on listening to the other person’s point of view. ![]() Discovering things you have in common-whether a tie to the same city, children the same age, or shared concerns about problems in your organization-may help bring you together. Before turning to a manager, you might invite the colleague out to lunch and try to get to know him or her better. Suppose you’ve felt a long-simmering tension with a colleague, whether over work assignments, personality differences, or some other issue. It’s no surprise, then, that relationship conflict can be common in organizations. In organizations, people who would not ordinarily meet in real life are often thrown together and must try to get along. The second of our three types of conflict, relationship conflict, arises from differences in personality, style, matters of taste, and even conflict styles. When parties develop solutions together, rather than having an outcome imposed on them, they are more likely to abide by the agreement and get along better in the future. Try to engage the parties in a collaborative problem-solving process in which they brainstorm possible solutions. This can be done through active listening, which involves asking questions, repeating back what you hear to confirm your understanding, and asking even deeper questions aimed at probing for deeper concerns. Serving as de facto mediators, managers can focus on identifying the deeper interests underlying parties’ positions. Task conflict often benefits from the intervention of an organization’s leaders. ![]() ![]() For example, coworkers who are arguing about which one of them should go to an out-of-town conference may have a deeper conflict based on a sense of rivalry. But task conflict often turns out to have deeper roots and more complexity that it appears to have at first glance. Of the three types of conflict discussed here, task conflict may appear to be the simplest to resolve. The first of the three types of conflict in the workplace, task conflict, often involves concrete issues related to employees’ work assignments and can include disputes about how to divide up resources, differences of opinion on procedures and policies, managing expectations at work, and judgments and interpretation of facts. In our FREE special report from the Program on Negotiation at Harvard Law School - The New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation – renowned negotiation experts uncover unconventional approaches to conflict management that can turn adversaries into partners. Claim your FREE copy: The New Conflict Management ![]()
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